Practice Charter

What We Will Do For You

  • Treat you with courtesy and respect at all times.
  • Give you full information on the services we offer.
  • Give you the most appropriate care by suitably qualified staff.
  • Provide you with emergency care when you need it.
  • Refer you for a second opinion when you and your GP agree it is needed.
  • Give you access to your health records, subject to any limitations in the law.
  • Keep the contents of your health record confidential.
  • Give you a full and prompt reply to any complaints you make about our services.

What We ask of you

  • Treat us with courtesy and respect at all times.
  • Tell us if you are unsure about the treatment we are offering you.
  • Use the emergency service only in a genuine medical emergency.
  • Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity.
  • Keep your appointments and let us know as early as possible if you are unable to attend.
  • Let us know when you change your name or address.
  • Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
  • Let us know when we have done well.

Your comments and complaints

We are proud of the service we provide and strive to make the best use of the available resources, but are pleased to receive your comments.

If you have any complaint about any aspect of the service we provide at the surgery please contact the practice manager who is responsible for dealing with these matters. Our complaints procedure is in line with the national criteria. We also carry out an annual patient survey via questionnaires.

Our computer systems

We are registered under the Data Protection Act.

Your medical information is kept completely confidential and it is not possible for outside agencies to access our computer data. You have the right to see your health records subject to limitations in the law.

This practice, from time to time, supplies anonymous medical information for research purposes. Individual patients cannot be identified in this process.

You may occasionally be invited to join a clinical study. There is no obligation for you to take part, and no study would take place without your fully informed consent and written agreement.

Withdrawing from a study would not prejudice your future care.